Life Insurance
- Image Workflow for Maintenance Work

Solution Overview

In maintenance work, where all procedures such as changing, adding, and canceling the customer's contract are mixed, it is very difficult to unify because the office work method is different. Furthermore, the main business is still old-fashioned paper work (= HOST-centered system structure). As a result, in terms of clerical work, the organization is divided according to the procedure, the organization becomes more dependent on specialization by individuals, and the organizational structure poses a risk of degrading the quality of work. On the other hand, on the system side, there are management risks such as the proliferation of individual systems to deal with such clerical organizations, the increase in repair costs, and the inability to develop new products to which costs should be allocated.
In response to these issues, the maintenance image workflow focuses on simplification and standardization of office work to reform administrative work organization, construction of a unified system, and conversion of business logic to BRMS to construct a highly maintainable system, making it possible to carry out sweeping problem solving from both the administrative work and the system sides. Furthermore, we can propose the optimization of complicated maintenance work by consulting service based on business improvement know-how centered on life and non-life insurance.