SOLUTION

Life Insurance
- New Policy Outsourcing
'Intelligent BPO'

We provide outsourcing of insurance new policy operations.
We handle not only non-core operations but also semi-core operations under contract by making full use of IT and business know-how.

POINT.01: Achieving skill-free operation using image workflow

POINT.02: Reduction of administrative costs by using outsourcing centers

POINT.03: Building a BCP system and realizing location-free operations by creating multiple bases

Solution Overview

To meet the demands of outsourcing business in the life insurance industry, in addition to the conventional system integration know-how, it is necessary to establish a system unique to the outsourcing business, such as securing know-how and human resources to efficiently manage business operations.
Primagest started the outsourcing business in 2003, and in 2009, in order to further improve customer satisfaction, we established a new BPO project specialized unit that combines the system department and the outsourcing department. We have achieved a smooth operation transition by optimizing the system construction in the preparatory stage and improving operational efficiency.
Our intelligent BPO service makes full use of IT and business know-how to support not only non-core business but also semi-core business as the scope of contract.

We solve these challenges

Before: Since the business operation depends on people, it is difficult to improve the quality of work and deal with the press and slack of business

After: Getting an image of all operations within the scope of BPO
Realization of an environment where anyone can get things done by creating a workflow and breaking down and simplifying operations

Before: Since all the work is done at the Tokyo head office, the administrative overhead is enormous

After: Reduction of administrative overhead by utilizing local BPO centers and offshore centers

Before: Tokyo Head Office has one base of operations,
with no BCP measures in place

After: BPO environment with image workflow allows for location-free office work (operation at multiple locations realized)

Solution Details

Quality: Services based on our extensive SI and business operation experience in the financial industry

・Services that maximize the use of technology by leveraging our SI experience in the financial industry
・Realization of non-core and semi-core outsourcing of complex business operations by utilizing BPM and BRMS to break down business operations

Security: Highly secure business infrastructure that makes full use of all center BPM / image workflows

・Management of all operator privileges by the system for a complete security environment
・Reduced risk by minimizing paper-based operations through the use of image workflow
(images are broken down and encrypted when used in offshore operations)

Cost & Value: Highly productive business operations utilizing IT and office improvement know-how

・Deployment of ImageValue at all centers to improve efficiency of front-end processing/scanning operations
・Reduction of human workload by automating the identification and linking of cases through the use of an automatic recognition function

After Introduction

Back-office operations in the life insurance industry

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