SOLUTION

Life Insurance
- Outsourcing of BCP-compliant Insurance Operations

To meet various requirements such as business continuity,
we will establish a BCP system with multiple locations.

POINT.01: Utilization of BPO infrastructure built with image workflow

POINT.02: Reduction of administrative work at offices and agencies through the use of outsourcing centers

POINT.03: Building a BCP system by creating multiple bases

Solution Overview

There is an increasing demand for outsourcing of processing at the office center operated by the company in order to respond to various demands such as revision of laws and regulations, drastic changes in business volume, and business continuity due to changes in the external environment and internal environments surrounding the industry.
At Primagest, we will provide outsourcing services based on high-end system infrastructure by making the best use of our system construction results and business know-how.

We solve these challenges

Before: Cannot flexibly respond to revisions to the insurance law

After: Billing documents are sent directly to the Outsourcing center, and accrual dates are strictly managed
Reduction / compression of site administrative work & logistics time

Before: Cannot flexibly respond to additional work and increases in quantity

After: Primagest BPO platform scalability gives flexible support for additional work

Before: Not responding to business continuity plan in the event of a disaster

After: Realization of BCP system by operating multiple sites

Solution Details

Primagest BPO Platform

・Utilization of BPO platform built with image workflow that can flexibly respond to additional work.
・Reduction of site administrative work and agency administrative work of insurance companies by processing invoices and contract documents from contracting parties directly to the outsourcing center of Primagest.
・Utilization of the world's fastest scanner ImageValue and image workflow system that can handle sudden increases in processing volume.
・Building a BCP system by establishing two bases in the east and west.

After Introduction

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