CASE
QRACIAN Co., Ltd.
Introducing RPA to Improve Business Efficiency
Qracian Corporation, a company that provides emergency water-related repair services, is expanding
its business performance as the largest total water-related advisor in Japan under the catchphrase,
"Cheap, Fast, and Reliable." We interviewed the company about how it is promoting operational
efficiency through the use of RPA in order to strengthen its structure for further business
expansion and diversification.
Background and Issues
- 01
As the business expanded, the administrative details changed many times, and the
processing volume continued to increase.
- 02
The company considered the introduction of RPA as a method that offers a high
degree of flexibility in dealing with changes in administrative processing and the
possibility of reducing the administrative workload.
Challenges in Considering the Introduction of RPA
As the business expanded, the administrative workload changed many times, and the
amount of processing continued to increase. To solve this problem, the
company considered the introduction of RPA as a method that offers a high degree
of flexibility in dealing with changes in administrative processing and the
possibility of reducing the administrative workload.
General Manager, Corporate Planning Department Mr. Minoru Kojima
Many of Qracian's corporate clients have nationwide operations, and the number continues
to grow each year. As a result, the number of companies entering data into a dedicated
system for each company increased, and the administrative work became more complicated
and diversified. Considering the recent Work Style Reform, it was an urgent issue how to
improve work efficiency without increasing the number of employees.
In addition, mistakes are not allowed in daily routine work, and we wanted to reduce the
stress on the employees in charge of inputting data.
In searching for a solution, Qracian set the following two conditions, which led to the
consideration of RPA implementation.
(1) Flexibility to accommodate future increases and diversification of office work
(2) Inexpensive solution in terms of both implementation and maintenance costs to
maximize profit
However, they lacked knowledge and expertise in RPA, and were unsure of what could be
achieved with RPA and which tasks were suited for RPA.
Effects of Introduction
Primagest's Proposal with Extensive Experience in
Improving Customer Operations
Conducted business analysis using their RPA utilization know-how and presented a
workflow up to the introduction of RPA.
In response to the current situation where there was no know-how on which operations
could be converted to RPA and analysis methods, Primagest conducted a business analysis,
interviews, POC (cost effectiveness verification), and extracted operations that could
be converted to RPA out of the 100 operations presented by Qracian, and analyzed the
results. Furthermore, in preparation for full-scale implementation, we received
comprehensive support, including holding training sessions to enable employees to build
RPA, and proposing and introducing formats.
RPA is not a product that is created and handed over, but rather a product that is
customized and operated independently by the parties involved according to their own
internal circumstances. Therefore, if it cannot be operated independently, it may become
useless, and there are many cases where companies end up reverting to manual operations.
Primagest's proposal and detailed support were measures to avoid such a situation and
met Qracian's two requirements.
Improvement Details
Significant Operational Savings from RPA
Introduction
Successfully converted target operations to RPA, which has become an indispensable
tool for Qrasian's growth.
Manager, Business Affairs Section, Sales Promotion Department, Corporate
Business Division Ms. Mika Ibaraki
In order to verify the effectiveness of RPA before full-scale implementation, 19 tasks
were set as RPA target tasks, and as a result, a significant reduction in work was
achieved. One of the tangible results was in the management of ETC fee statements for
approximately 700 staff members nationwide. Previously, we had to input the details for
each staff member and display all the details for that month. It was amazing that with
the introduction of RPA, we were able to automatically calculate the details for all
employees at the touch of a button and reflect them in Excel. In terms of manpower, what
used to take about four people three days to do is now done by simply pushing a button
and waiting for the results, and we feel that this is a major step forward in terms of
efficiency.
Reasons for Selecting Primagest
Support for RPA from Study to Implementation.
Services Ranging from Operational Support to Support for Expanding Use of
RPA
Primagest provided not just RPA implementation support, but also the know-how
and knowledge that it has cultivated, from the most effective RPA implementation
methods to the operational structure.
The main reason for selecting Primagest was that they could provide us with
their know-how and expertise in improving business efficiency, but we were
also interested in effectively changing our workflows so that RPA could work
more easily Indeed, the fact that we were able to confirm the effectiveness
of RPA by having them create sample flows for three different tasks, led to
a high level of confidence in the company. Another reason for our high
evaluation was that they analyzed our current situation from the perspective
of both the features of RPA and business operations, and proposed an optimal
solution for our business by introducing RPA.
Going Forward
Expansion of Target Businesses Through the Use of
RPA
Going forward, we will take advantage of the opportunities created by streamlining
our operations, and will strengthen our structure sufficiently to accommodate
further
expansion and diversification of our business.
General Manager, General Affairs Department, General Affairs Division Mr. Osamu Enomoto
We are considering introducing RPA for newly arising operations in the future. By
streamlining work, we expect that we will be able to respond to customer requests that
we have not been able to cover up to now, and we believe that we have found a path to
diversify and take on new business challenges with our creativity.
Furthermore, in the future, we would like to consider introducing not only digital
operations (electronic from the time of reception) but also analog operations
(paper-based at the time of reception). Analog operations require input work to digitize
paper information. Therefore, we would like to further improve efficiency by combining
OCR as well.
Toilet blockages, faucet leaks, drain clogs, and other
water problems, leave it to Qracian! We are available 24 hours a day, 365 days a year at
0120-511-511. We respond to more than 1 million calls a year, making us the No. 1 company in
the industry! Qracian provides peace of mind for your daily life.
Website: https://www.qracian.co.jp
