The Hiroshima Bank, Ltd.
Improving the Efficiency of Administrative Work (Tax and Public Finance Operations) with Image Solutions

In conclusion, the amount of work has been reduced by about 30% following the introduction of the system. Other benefits include the establishment of a support system and a reduction in errors.
In 2010, we adopted Primagest's image processing system for the first time when we upgraded our tax and public finance system.
The main point is that sorting of receipt notices was changed from manual work to the system, and from manual input of form data to character recognition by the system.

Mr. Okino
We adopted Primagest's image processing system for the first time when we renewed our tax and public finance system in 2010.
As a result, the amount of work has been reduced by about 30% compared to before we adopted the system.
The main points are that we have changed from manual sorting of receipt notices to the system, and from manual input of form data to character recognition by the system.
Primagest's image processing system has enabled us to shift from business operations on a product/service unit basis to a work unit basis, and we have confirmed that this is effective. I think this is the biggest achievement of all, as data entry and identification of forms are the two most important tasks in the administrative department.
With the previous system, data entry was done while looking at the actual forms, and then two people visually inspected them.
During the sorting process, we had to manually sort the receipt notices into various companies, financial institutions, local governments, etc., and then sort them by tax type and send them out. Now, a high-speed scanner identifies the destination and type of form, sorts it, recognizes the text, and converts it into data.
This has resulted in labor savings, speedy and accurate processing, and fewer errors.

Ms. Ichikawa
We were amazed at the speed of Primagest's high-speed scanner and the clear, color image screen. The screen is as if we are looking at the actual item, and since we can view up to 60 business days of data on the terminal, we are able to respond smoothly to inquiries and lookup requests from branches.
The previous system had a black-and-white screen, so we had to flip through the originals to see what we couldn't read, but now there is almost no need.
Also, now that the system is based on work units, it is possible to set up a support system according to busyness and priorities.
Before, when we were working in units of products and services, the scope of help was limited because of the vertical division, but now we are able to help each other, and I feel that overall efficiency has improved.

Mr. Okino
The time and effort required to check the number of sheets is actually quite burdensome when managing bank account transfer request forms. In the previous system, before sending the forms to the scanner, we had to make a batch of 50 sheets before sending them to the scanner, enter the number of sheets in each batch, and finally move on to the next batch when the number of sheets matched. With Primagest's high-speed scanner, there is no need to make batches, and the system checks to see if they match, saving us a lot of time and effort. We are also able to respond more quickly, which we feel is an advantage in terms of customer service. If we had continued to operate on a product/service unit basis, I think there would have been resistance in the field because people don't know or don't understand about personal loans and the like.
However, if we think of data entry as a work unit and unify the data entry method through systemization, the work content will be the same for both deposits and personal loans.
Even beginners can perform the work without understanding the product or service.
By expanding to other operations in this way, we believe it is our mission to help improve the efficiency of the administrative department, which is a management issue for our bank.
To this end, we look forward to Primagest's evolving solutions.