| Preparatory Consulting | Image Workflow | Outsourcing Center |
Primagest provides detailed consulting services utilizing our experience in structuring image workflow systems for back-office operations and our expertise in increasing business efficiency. After fully understanding the business of a customer, we specify points that call for consideration and propose measures for optimizing the customer’s entire business processes.
| 1. Understanding overall business tasks After identifying and separating the core business tasks that need to be kept inside the company and the tasks that can be outsourced, tasks that can be standardized in each clerical process are selected and reviewed. With respect to the reduction of clerical costs, in particular, structuring an operational system in which facilities and workforce can be shared not only increases efficiency, but also significantly contributes to cost reduction. |
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| 2. Quality control Management items are set for each process of the contracted business operation to ensure operational quality and the state of checked items and people in charge are allocated. A KPI is set for each management item to help maintain and manage operational quality. Moreover, productivity is improved and a high quality outcome is delivered utilizing our image workflow system. |
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| 3. Operational risks/information security When handling important customer information stored on paper media such as application forms and personal identification documents in clerical processing, there is always a risk of loss, damage or mutilation. Storing documents as images minimizes such risks and enables the creation of a safe environment for clerical operations. |
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